💬General Questions

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What services do you offer?

We provide in-home veterinary care for cats and dogs including wellness and recheck exams, vaccinations, diagnostics, minor procedures, chronic illness management, and in-home euthanasia with aftercare options.

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Where do you travel?

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General wellness and medical care are offered within 35 miles of Lancaster, Ohio.

 

For in-home euthanasia, we’re often able to travel farther depending on availability. If you’re outside our usual range, just send us your address. We’re always willing to see what we can do.

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How do travel fees work?

Travel fees are based on distance from our clinic base. We only charge one travel fee per visit, not per pet. 

 

Distance Travel Fee:

• 0–10 miles:          $35

• 10–25 miles:        $55

• 25–35 miles:        $75

  • (in-home euthanasia only)

• Over 35 miles:   Custom Quote

  • (in-home euthanasia only)

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💉 Vaccines & Preventive Care

 

Do you offer vaccines for dogs and cats?

Yes! We provide core and lifestyle vaccines for both dogs and cats, including Rabies, DAPP, Leptospirosis, Bordetella, Lyme, Influenza, FVRCP, and FeLV.

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Do you offer heartworm, flea, and tick prevention?

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Yes, we offer trusted, broad-spectrum preventatives that protect against heartworms, fleas, ticks, and other parasites. Depending on the medication and availability, we may be able to provide the first dose during your visit. If your pet tolerates it well, we can continue providing it directly or send a prescription to our online pharmacy for convenient refills. It’s an easy way to get your pet started on protection and keep them covered long-term.

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💊 Medications & Illness Management

 

Can you prescribe medications?

Absolutely. We can prescribe medications for acute illnesses (like ear infections or GI issues) and chronic conditions (such as arthritis, seizures, or hypothyroidism). Some prescriptions can be dispensed on-site, provided via our online pharmacy, or a written prescription can be provided. 

 

Can I get a refill for my pet’s ongoing medication?

Yes! If your pet is an existing patient, simply contact us and we’ll determine if a refill is appropriate.

 

🐶 Multi-Pet Households

 

Do you charge extra for multiple pets?

You’ll only be charged once for the travel fee. Each pet's exam and treatment will be billed separately, but there's no additional travel cost for multi-pet visits.

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Can I book for more than two pets at a time?

 

If you have multiple pets that need to be seen during the same visit, please give us a call or text instead of booking online. This helps us ensure we allow enough time for each pet and can plan your visit appropriately. We’re happy to take care of the whole crew. Just let us know what you need!

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🗓 Scheduling & Payment

 

How do I schedule an appointment?

You can schedule online through our booking portal or contact us directly. We recommend scheduling in advance, especially for multi-pet or end-of-life visits.

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Do you require a deposit?

If this is your first visit, we require a deposit of $95.00 to hold your appointment time. This will be applied to your final invoice. Full payment is due at the time of the visit.

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What forms of payment do you accept?

We accept cash and all major credit/debit cards via our secure DaySmart platform. 

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🌈 End-of-Life Care

 

Do you provide in-home euthanasia?

Yes. We offer compassionate in-home euthanasia services for pets who are aging, terminally ill, or suffering. These visits are gentle, peaceful, and take place in the comfort and familiarity of your home.

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Do you take care of aftercare arrangements?

Yes, we coordinate all aftercare options including private cremation (with or without ashes returned), locks of hair, and paw print keepsakes. If you choose private cremation with ashes returned, we can have them delivered back to your home.

 

How do I know when it’s time? What’s the process like?

We understand that making this decision is incredibly emotional and personal. That’s why we’ve created a separate Euthanasia FAQ specifically for this service covering:

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• How to know when it’s time

• What to expect during the visit

• How the process works (step-by-step)

• Aftercare options

• Grief resources and support

 

📖 Click here to read our Euthanasia FAQ

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Do you offer deceased pet pickup?

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Yes. If your pet has passed away at home, we can come to you to gently transport them for aftercare. We offer both cremation with ashes returned and communal cremation with no ashes returned. For more information on aftercare options, visit our services page.